Letter writing

Outcomes

By the end of the workshop you will have:

The principles for writing clear correspondence
Tips on writing “plain English”

Programme

9am	Welcome, outcomes and programme outline Letters we write and should not write The 7 C’s of written correspondence The framework of a letter The joys and pitfalls of email! Getting started! Choosing your words carefully part 1
12.30pm	Lunch
13.30pm	Choosing your words carefully part 2 Keeping it legal Dealing with complaints Before you send it.... Recap and review
5pm	Close

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