People and Business Development
Development tailored to the Retail Industry
Development tailored to the University Sector
The Team
You want value for money and results from someone who “fits” your needs and organisation.
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the right person
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with specialist knowledge
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with relevant experience
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that you can trust to deliver
We have a team from
which to make the perfect match.
Find out more about them – select an image
Helen Ashton Deborah Shrives
Helen Ashton Deborah Shrives
Sian Case Alan Matthews
Sian Case Alan Matthews
Derek Eccleston Jane Honeybourne
Derek Eccleston Jane Honeybourne
Gwen Wheeler Graham Darbyshire
Gwen Wheeler Graham Darbyshire
Sue Orton
Trish Macfarlane Sue Orton
Fiona Steve Berry
Fiona Robson Steve Berry
 
   
To save you searching:
Call Mel - 01789 551665
or email us
 
Mel Ashworth (Partner)
MBA Personnel and Industrial Relations
BA Hons Law and Catering Management
Your first contact to talk through ideas and needs without commitment. "if she can't help she knows someone who can"
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Helen Ashton (Partner)
Diploma in Training Management
Areas of expertise: management and supervisory skills development programmes, customer service development and training, teambuilding, creating and maintaining positive working relationships, attendance management, presentation and interview skills
What is she like as a facilitator?
“I left knowing I could put all I had learnt into practise”
“Very good. Informative with good content, delivered in a memorable way”
“I found the presentation both interesting and informative. I particularly liked your use of the prompt items on the table and the sweeties” Lisa Witheridge, Personnel Manager
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Deborah Shrives

MSc in Health and Safety Management

Areas of expertise: Audit; Risk Assessment; Workstation (DSE) Assessment; Site-based Advisor/Competent Person and Health & Safety Policy Development
Training:

o Risk Assessment Principles and Technique
o Basic Health & Safety Awareness
o CoSHH (including Biological Hazards)
o Safe Lifting & Handling Technique
o Director’s Responsibilities and Corporate Manslaughter

What is she like as a facilitator?
"very pleased with Deborah's professionalism and her 'grown-up' approach to what is a delicate area. I look forward to receiving her safety report and addressing some of the issues". Iain Bolland, Finance Director ETV
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Sian Case
MSc. MCIPD, MI Management
Areas of expertise: Change management; Leading teams through difficult decision-making; Recruitment and job-search coaching; Coaching for improved business effectiveness; Communication and management skills
What is she like as a facilitator?
“Such a light touch on the tiller and such authority" Director, Education
“Very effective; provided guidance and support when needed to keep group interested and enthusiastic. A sense of humour was also appreciated” Manager, Telecomms
“Very clear, very energised and very helpful”, Manager, Property Services
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Alan Matthews
Accreditated Coach ECF
Areas of expertise: Coaching for improved business effectiveness; Communication and management skills; Effective presentations; Sales and marketing
What is he like as a facilitator?
"Without exception, Alan puts everything into his work. His professional approach, his caring manner, his humour, his teaching experience as well as his many life experiences all shine through when he delivers training or coaching." Hilary Baker, H. Baker Associates
"I found this marketing seminar constructive and thought provoking. Alan’s style is friendly and laid back and he clearly had a wealth of experience. It was a very useful day and will be of enormous long term benefit." Linda Poulson MBE, Life Design Coaching
"Delivery excellent. Good balance of practical advice, audience participation and approachable and enthusiastic personality. Great!" Debbie Nash, Staffordshire Early Years Team
"I have always found him to be the consummate professional. He works with participants in an entertaining, creative and extremely facilitative manner. As a result, the participants are fully engaged and find the courses both challenging and enjoyable. I would have no hesitation in recommending him as an excellent trainer." Toni Frost, ACF Consulting Ltd.
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Derek Eccleston
MA; FCIPD; ACII
Areas of expertise: Employment law training and advice; HR support and consultancy
What is he like as a facilitator?
"I thought the course was brilliant and Derek was excellent, both in delivery and knowledge of course. Derek is a great presenter and keeps the group actively involved throughout the course". Rebecca Booby, Macmillan Cancer Relief
"Very informative. Very good tutor who had very good case studies to illustrate points. Kept all delegates’ attention. Relaxed atmosphere. Encouraged everyone to join in". Allyson Maryon, Skills Insight
"10/10 for the speaker - excellent presentation, pitched just right" Carol Stone, HR Manager, Shakespeares Solicitors
 
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Jane Honeybourne
Msc in Management and Organisational Development; FITOL; MCMI; Diploma in Business Coaching
Areas of expertise: Management Development; Coaching and mentoring; Action Learning; Organisational development
What is she like as a facilitator?
"I have done a number of meetings with Jane and have been impressed by her ability to think on her feet. I have had some superb feedback from these meetings"
"I know there is tremendous skill in running a course like this, but you made it seem so effortless"
"Thanks for this session - very inspiring (again!)
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Gwen Wheeler
Diploma in Training Management MCIPD
 
Gwen Wheeler has 30 years experience in Human Resources (HR), Education and Training. She has worked as a Consultant with numerous blue chip companies in the U.K, Southern Ireland and Europe. She works with organisations focusing on their individual HR needs. Gwen specialises in development of HR policies and procedures, delivery of training, from customer care through to management development. She has a proven track record in aiding high profile companies to achieve Investors in People and is also a part-time lecturer and magistrate.
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Graham Darbyshire
BA (Hons) MA Business Studies, MCIPD
 
Graham has held a wide range of senior HR positions, prior to becoming HR Director, including Group HR Manager, Compensation and Benefits Manager, Training and Management Development Manager, Employment Law Specialist and Industrial Relations Manager. He has extensive experience in recruitment, training, management development, career planning and career counselling, and HR policy development, up to and including board level.
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Trish McFarlane Trish McFarlane
AMAC, Associate Member of Association for Coaching, NLP Diploma MCIPD, BA (Hons)
 
Trish is a highly effective consultant with considerable people management experience gained within both the private and public sector. Business focused, practical and highly adaptable, she has successfully developed and delivered initiatives across the full range of employee development activities. Customer focused with particular strengths in career management, 1:1 coaching of all levels of staff, assessment and selection and personal development of individuals.
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Sue Orton
Chartered MCIPD; DipSM and MHCIMA
Areas of expertise: Management and Supervisory Development; Train the Trainer; Presentation Skills; Attendance Management; Health and Safety (e.g. risk assessment, manual handling and food hygiene)
What is she like as a facilitator?
“We have used Sue Orton for training trainers for many years. Sue is popular and successful with staff from very differing backgrounds. An excellent professional and thorough consultant I would recommend her services without hesitation.” Sue Simpson Training and Development Manager, HAS, Birmingham University
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Steve Berry Steve Berry
MBA Bsc(Hons) FCMA ACIB DipFS
Areas of expertise: Executive Finance Coach and trainer

Steve is a former PLC Finance Director and currently International MBA lecturer in Business Strategy, international conference keynote speaker, trainer and author. He excels in making learning fun and leading change in the area of organisational development.

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Fiona Fiona Robson
BA(Hons)
 
Fiona is a fully qualified trainer and coach. She runs relaxed and informal workshops where the focus is on the application of the learning back in the workplace. She enjoys sharing tools and techniques with people so that they are better equipped to face the challenges of their roles. She is particularly successful in developing supervisors and first line managers to be more confident and effective as well as designing tailor-made interactive training solutions to meet customers' needs.
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People & Business Development - focusing people to achieve results
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First Class - 01789 551665 - info@firstclass-training.co.uk